Apartment and other rental housing residents can contact the Houston Apartment Association at 713-595-0300 to speak to a trained consultant and ask questions about renter rights, the TAA lease contract or to file a complaint against their property owner. We do not see renters in person.
Contact the Houston Apartment Association at (713) 595-0300. HAA answers calls Monday- Friday, 9:00 - a.m. - 4:00 p.m. Our staff is fluent in English and Spanish. CALL VOLUME IS HIGH so calls are taken on a first come, first serve basis and will have a limit of five minutes.
This is not an emergency service.
This program assists rental residents by:
- Helping residents understand their rights and responsibilities as a renter
Complaints about management, management representatives, maintenance issues, timely repairs, noise, contents of the lease or breaking the lease will be forwarded to the property owner or management company. Most leases state that any requests for maintenance repairs must be in writing and a dated copy kept for you records. Have you put your request in writing to the manager of your apartment community? If not, take the time to do so now. It is the best way to communicate your concerns.
If the owner and/or management company wants to grant the request of the resident or negotiate directly, that is encouraged.
The Houston Apartment Association provides a variety of resources to aid renters and landlords in finding amicable, fair resolution to landlord-renter disputes.
Renters can: Get answers to questions about landlord-renter issues
Make a complaint against a property...
Other agencies offering information and possible assistance:
Gulf Coast Legal Foundation - 713-652-0077
Houston Lawyer Referral Service - 713-237-9429 www.hlrs.org
Houston Bar Association Legal Line - 713-759-1133
Houston Volunteer Lawyers Program - 713-228-0732
Dispute Resolution Center - 713-755-8274 https://drc.harriscountytx.gov/en-usa/Pages/Default.aspx
Houston Tenants Council - 713-982-1985
Texas Tenant Advisor www.texastenant.org
Texas Consumer Complaint Center www.texasccc.com
Lone Star Legal Aid - 713-652-0077 www.lonestarlegal.org
Greater Houston Fair Housing Center - 713-641-3247 https://www.houstonfairhousing.org/
Attorney General of Texas - 713-223-5886 www.oag.state.tx.us
Better Business Bureau - 713-868-9500 www.bbbhou.org