We communicate with apartment renters by phone, 713-595-0300. We do not see renters in person.  The helpline hours are Monday - Friday, 9:00 a.m. - 4:00 p.m.  Our staff is fluent in English and Spanish.  CALL VOLUME IS HIGH so calls are taken on a first come, first serve basis and will have a limit of five minutes.     

Do you have questions about your rights as a renter?   

Click on this link to file a complaint

About Fair Housing
Health and Environmental Concerns
Renter Info and Sample Lease Contract


For more information on Texas law and the rights and responsibilities of renters, visit the Texas Apartment Association Web site at taarenters

Also, read an "Overview of Tenant Rights" provided by the Texas Attorney General's Office.