Avenues: Main Street– 2

Avenues: Main Street– 2
Follow a road that fits you career journey with Avenues. The Avenues series of seminars feature some of the best nationally-acclaimed speakers in the industry with learning sessions for every level of multifamily professional. Sponsored by: Best Plumbing

From Rude to Resolution – Communication Strategies that Diffuse and Resolve
With Lori Snider, Redpeak Properties

Most everyone has been the recipient of rude behavior, whether through email, text, or in person, and uncivil behavior is on the rise. Research from the Harvard Business Review shows that rudeness is rampant in the workplace. A substantial uptick in incivility - another way of saying rudeness, disrespect and worker frustration - is the sign of our times. Just a few years ago, about 50% of employees said they were treated rudely at work at least once a month. Today, that number has spiked to 76%. Front-line workers, such as customer service reps, front desk staff, nurses, and retail employees, are battling belittling comments, insults, mocking, teasing, rants and more. It's time we learn to effectively diffuse situations and take a conversation that has turned rude to successful resolution.


In this class you’ll learn:

·         Assertive versus aggressive communication technique.

·         How to prepare and remain in control during a confrontational discussion.

·         Active listening and empathy skills, knowing when to acknowledge, and when to apologize.

6/13/2024 8:30 AM - 12:00 PM
4810 Westway Park Blvd Houston, TX 77041
Online registration not available.

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